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When selling a pharmacy, every team needs a quarterback
A transition quarterback is primarily an intermediary and an overseer—sort of a “white hat” for the sale project—who ensures that everyone on the team is working together, getting along, and moving in the same direction: towards a satisfactory sale of your business. Without an effective leader, the transition team experience can go wrong in a whole bunch of ways. -
Pharmacy leadership is all about building and maintaining trust
A bane of my existence in an earlier part of my pharmacy career came around prescription transfer coupons. The company I worked for at the time would put coupons in the weekly circular to invite and entice new patients to transfer some (or all) of their prescriptions to our pharmacy. These promotions would have good results to bring new patients to our pharmacy, but we would struggle to keep them. Why do you suppose that was?