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Pharmacy U news

  • Aim your pharmacy business to get a result

    I was working at the pharmacy in Conneaut Lake, Pennsylvania many years ago. We had a brand-new (remodelled) store, and we now had a drive-thru. As we adjusted to life with a drive-thru, I had one technician who struggled to use the comms system at the drive-thru and felt it was more appropriate (and convenient) to try to communicate with our patients and customers THROUGH the glass window. She would literally yell through the glass.
    a man wearing a suit and tie smiling and looking at the camera

  • How to plan your pharmacy workplace exit the right way

    The way you leave a pharmacy will speak volumes to your character. Although many good things that you do will go unnoticed and other things will potentially become inflamed, you will sleep well at night knowing you left the place in the best spot possible. At the very least, you can set up a long-term schedule, ensure staff cross-training and provide a list of lead candidates. You will leave the pharmacy better than when you entered years ago.
    pharmacy staff

  • What does uphill leadership mean to your pharmacy?

    We all want to get to better places, don’t we? What those better places look like will differ from one person to the next. Everyone has uphill dreams. Sadly, though, many have downhill habits that interfere with achieving those dreams. This is where good leadership becomes so valuable. The leader must define where the team is going and then help them get to that place.
    a man wearing a suit and tie smiling and looking at the camera

  • Bye, bye! Exiting a pharmacy employee the right way

    The process of ending someone’s employment is a brutal one for everyone. However, our role is to take ownership of the process and outcome while leading everyone through it with respect and clarity.
    pharmacy staff

  • 3 ridiculously simple characteristics of great pharmacy hires

    Who knows where your next pharmacy hire will come from? People are our biggest investment yet we have little time to spend on dissecting résumés, making cold calls and conducting lame interviews. Over 15 years of being a pharmacist responsible for building teams, I have come to appreciate three ridiculously simple common traits familiar to the best staff that stuck.
    Pharmacy staff

  • What does the pharmacy business mean to you?

    Pharmacies are MORE than a place where medications are dispensed. But far too many pharmacists are married to a definition like this. When I ask pharmacy students what pharmacists do, I get a response like: “Pharmacists are the medication experts.” That may very well be true. But pharmacists are so much more.
    a man wearing a suit and tie smiling and looking at the camera

  • The consequences of air pollution and what you can do

    As wildfires become a more common threat worldwide, understanding the impact of air pollution and wildfire smoke on our health is crucial. In this 3 minute clip, Dr. Peter Lin, MD, sheds light on this issue.
    Peter Lin and air pollution

  • What hockey taught me about pharmacy leadership

    Leadership skills can be learned. These are skills that anyone and everyone can learn and should learn! These are skills that can reduce or eliminate the problems we face every day in our pharmacy lives. But for the most part we are left to learn the lessons on our own. As a result, we find ourselves playing in a game where we do not know the rules, and we become frustrated.
    hockey closeup
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