How to manage patient interactions with your pharmacy
When I realized that patients want and expect their medication experts to guide many of their choices, I began putting effort into developing workflow that would reduce the number of times patients visited or called for interactions that did not require the pharmacist.
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More Blog Posts in This Series
9/24/2024
Icebergs, nuclear weapons and taking a new pharmacy job
In pharmacy, the iceberg principle will apply at each step of promotion along the various dispensary or head office jobs. This will also apply in the change from managerial to ownership roles. We can only see what we understand and the truth hits home when we finally step inside.
9/17/2024
5 expert negotiation tactics for pharmacists
We are pharmacists. We are not lawyers. We are not real estate agents. However, that does not mean we are void of negotiating. Whether we are explaining a co-pay to a patient, signing an agreement with an employer, buying a pharmacy or making a staff schedule, there are parts of the pharmacist’s day where we just have to pull up our pants and negotiate.
9/3/2024
Who is your pharmacy striker?
Being a striker, regardless of how good, gave me an identity and I quickly realized how important it is for people to have jobs. When pharmacists try to do everything themselves, they take someone else’s job. When we fail at delegating, we accidentally take purpose and importance away from others. Not only does this mitigate the impact the multi-tasking pharmacist can make, but also blunts what others have to offer on the team.
