Aim your pharmacy business to get a result
I was working at the pharmacy in Conneaut Lake, Pennsylvania many years ago. We had a brand-new (remodelled) store, and we now had a drive-thru. As we adjusted to life with a drive-thru, I had one technician who struggled to use the comms system at the drive-thru and felt it was more appropriate (and convenient) to try to communicate with our patients and customers THROUGH the glass window. She would literally yell through the glass.
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More Blog Posts in This Series
11/18/2024
Pharmacy is a team sport
I remember working on a medication adherence program with colleagues who, while supportive of the idea, raised concerns about the required effort. I left those meetings feeling frustrated. I wanted things to be better for our pharmacy teams and the patients we serve, but I couldn’t make that change alone.
11/11/2024
How do you create value in your pharmacy?
In my career I’ve been able to witness value creation firsthand. A powerful example of it came when we, in the pharmacy where I was working, were scaling our immunization program and discovered a significant gap in our training. Reports indicated that our CPR training—a vital skill for pharmacists—was highly inconsistent.
11/5/2024
Leading through change in pharmacy
One of the earliest lessons I learned in pharmacy school was that pharmacy is always changing. My experience over my own career has certainly proven this to be true. However, while we were told to expect change, what I wasn't prepared for was how to embrace it, let alone lead others through it.
