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  • Confessions of a pharmacy conference speaker, Part 2

    Leaders must be effective communicators. There is no doubt about it. You show me a leader who struggles to communicate, and I will show you a team that is struggling to perform. A significant event in my career happened when I walked into a pharmacy in South Carolina to talk about this pharmacy’s performance on cholesterol medications and the pharmacist said to me, “I don’t know what to say to my patients.”
    a man wearing a suit and tie smiling and looking at the camera

  • Reacting vs leading – how do pharmacists stay ahead as leaders to prevent returning to the ‘labcoat’?

    The difference between elites in any category is less than one per cent. The best of the best out-perform their colleagues across many measures of success, but in the end, what separates the greatest from the good pile lies in the fine details.
    male pharmacist Jason Chenard smiles at the camera

  • Get ready to hear confessions of a conference speaker – Part 1

    Last time we met, I encouraged you to consider conferences as a great place to find new ideas. Writing that post got me to reflect on the various conferences I have attended throughout my career. I thought I would share a story with you today.
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  • Family-based pharmacies need strong financial planning

    Family-owned businesses possess many strengths, such as their ability to look at the long-term development of their operation and align interests between management and owner. This is especially true of “owner-operator” structures often seen with independent pharmacy operators.
    Mike and Max

  • Is your pharmacy a top performer? It's time to see how you measure up

    As Peter Drucker famously said, "If you can't measure it, you can't manage it." When it comes to measuring performance, pharmacist-owners often operate in a business vacuum. They might talk to a neighbouring business, a fellow pharmacist in the next community, or an entrepreneur friend (but probably not a pharmacist-owner).
    Mike and Max

  • Hiring strategically to embrace pharmacy change

    Change has been a fact of life since the first pharmacy opened its doors many centuries ago. And it’s a challenge pharmacists and pharmacist-owners will face for years to come.

  • Pharmacists, don’t outdrive your headlights

    Not outdriving your headlights means understanding what you can control and having the discipline to mentally stay there. Leaders capable of doing this make decisions within their comfort zone, without worrying about what is beyond sight.
    Jason Chenard

  • Good idea hunting for pharmacists, Part 2

    When I sit down to write this blog, it not uncommon for me to identify experiences I had at various conferences to use as inspiration for my writing. I realize now that we really shouldn’t be surprised about that. After all, a conference is not a natural place where we find ourselves, so when we get there, we absorb and process things differently.
    a man wearing a suit and tie smiling and looking at the camera
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