Pharmacy U news

Several weeks ago, I wrote a post about the difference between managers and leaders. A noticeable difference between the two is managers do things right while leaders do the right things.

With an increasing number of people managing COVID-19 from home, I have seen numerous ER doctors on social media mentioning a "serious and life-threatening condition that they are seeing frequently in hospitals: Diabetic Ketoacidosis (DKA).

Feeling burned out? Has your current effort been on growing your pharmacy OR dealing with vaccines, sanitizing, and putting out fires? From a business perspective, it’s time to move your focus back to thinking about growing your pharmacy. If you’re not growing, you're shrinking.

I believe that our oaths are one of those defined points that we must anchor ourselves to professionally and with our leadership. Oaths are promises that we make to the people we serve. And when we keep those promises, we can progress in an expected way.

Time after time it’s the same story. You look at advertising from most pharmacies and the message is always “transfer your prescriptions” or “fast, free, and easy transfers”. Often we are so focused on our own internal goals of script growth that we don’t truly consider our potential patients’ perspective.

Whether you own one store or a chain of pharmacies, staffing is likely to be your largest expense, but also one of the major drivers of patients to your pharmacy.

We can learn an important lesson about our leadership from GPS. We can learn that there are some defined points that we need to stay in tune with to get where we want to go.

It is probably fair to say that at the moment people hear they are going to be audited they feel a certain amount of anxiety. This is certainly no different in the world of pharmacy with respect to the auditing of prescription drug plan claims. However, the stress caused by a potential or impending audit can be reduced tremendously by being proactive and prepared.