Pharmacy U news

Around 2008 I began learning about performance measures for pharmacy and I was enthralled. What an amazing concept! What if we could describe a way to determine how well a therapy serves a patient?

The community pharmacist is well poised to recognize the patient population who would benefit most from COVID-19 antivirals, is able to employ strategies to address DDIs related to this therapy and contribute to improved patient outcomes using their unique knowledge and skills.

The ‘complete retail pharmacy experience’ has a way of bringing out the pharm-grumpies. But take heart, there is an antidote. Not a pill (or a suppository like you were thinking – yes, you were), but it does involve looking inside and doing a little pharmacist-introspection.

In our series of blogs about benchmarking, we’ll discuss the best ways to answer a couple of vital questions about your pharmacy business: How much should you be spending on wages? And how do you know if your pharmacy’s departments – front-of-store and dispensary – are profitable enough?

You would think that leading down is the easiest form of leadership, and perhaps it is. But consider this: if it is supposed to be so easy, why is it so hard? Why is it so challenging?

Leaders build pipelines. They manage the future by thinking ahead while still managing the day. They forecast, they calculate, they design without allowing the anxiety of the unknown to take over. Always preparing for the next sequence greatly improves the chances of being ready to capitalize when that sequence happens.

We all know that the rules and regulations in pharmacy are cumbersome. Not only are there an endless number of rules, but they are ever changing.

One of the most important ways we lead is by leading up. This is key for a number of reasons. Perhaps most notably, it is because when we lead up, we make life easier for our boss. And in turn, our boss can make life easier for us. And if you are serving on a team with others who have the same boss, life can improve for all of you!