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Pinballs: Do your decisions as a pharmacy boss invite customer agony?
Decisions are like pinballs. They bring downstream side-effects in both predictable and unpredictable ways. Some pinballs change the internal (staff) environment while others change the external (customer) environment. Great leaders understand the difference and get ahead of them in the right places. -
The error-prone elephant in the pharmacy room
Pharmacy is all about accuracy and risk reduction, and for good measure. A mistake in the dispensary can lead to serious adverse outcomes for the patient. It makes sense then, that we have such an exhaustive list of rules and regulations surrounding the dispensing of medications.