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Prescribe this Rx for customer success
The customer’s experience is the greatest determinant of success in any business. Customer experience and loyalty are harmonious, and nothing differentiates one pharmacy retailer from another more than the ability to engage customers and build relationships with patients. -
How to turn paperclips into potent pharmacy ideas
In 2005, I received a phone call with an idea. The idea was to get pharmacists trained to provide immunization services. At the time this was an outrageous idea to me. But I did not reject it. About a dozen pharmacists trained with me that first year. Fast forward six years and I found myself serving on a team that had trained over 12,000 pharmacists!