-
Letting the phone ring can be good customer service in pharmacy
While a pharmacist is counselling a patient in-person, would it be appropriate for them to stop to answer the phone? Would we expect this of a surgeon or a plumber? Then why do we have to stop what we are doing mid-thought to answer the phone in the first two or three rings for the sake of good customer service?
-
The hope of healthcare part 2 – defining the new reality for pharmacists
Pharmacists monitor medication safety and efficacy within the drug delivery system. I very much like this definition, but I also understand the need to adjust it as we move forward. We don’t just dispense, we don’t just check for allergies and drug interactions, we aren’t just the medication experts. We are something larger than that which blends these elements (and many others) together for the benefit of the people we serve.
