Pharmacy U news

In a repetitive pharmacy world that craves constant peaks of new-ness, those with the ability to grind will out-succeed those that make impulse decisions and routinely make big pharmacy system changes. Resisting temptation in a world of abundance can be your ally.

One job of the pharmacy leader is to moderate the range of personalities on the team. Once the right people are involved, everyone’s opinion is valid and part of the process of arriving at the best decisions, but only if everyone is given an opportunity to speak.

I recognize that pharmacies are businesses, but pharmacists are frontline healthcare providers. The pharmacists, technicians and support staff who spend countless hours each day helping patients navigate their benefits plans don’t want to put their patients through the inconvenience of having to pay out-of-pocket and submitting.

I am so appreciative of all the comments (both private and public) that followed my blog from December 11th regarding the monthly user fee being imposed on community pharmacies by Express Scripts Canada (ESC).

Spend time building meaningful patient relationships instead of focusing on the empty calories of transactions. Transactions pay off once, while relationships pay off repeatedly. Even if each individual payoff is smaller than each individual transaction, the sum of all the relationships over their much longer lifespan will come out further ahead.

Within the world of pharmacy, we must be intentional to show the value that is provided to our patients. In the absence of recognizing the value, a patient can become disengaged with his care.

Wow, there has been a lot going on in pharmacy in Canada. I was starting to write a completely different blog, but that update simply had to wait, given the recent communication from Express Scripts Canada (ESC) introducing a monthly service fee to pharmacy providers beginning January 1, 2024.

Wow, there has been a lot going on in pharmacy in Canada. I was starting to write a completely different blog, but that update simply had to wait, given the recent communication from Express Scripts Canada (ESC) introducing a monthly service fee to pharmacy providers beginning January 1, 2024.