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A (good) four-letter word for pharmacy
Of all the things the boss can provide to a staff there is one critical element that is easy to miss. Aside from the usual – money, time off, benefits, bonuses, training, tools and support – the boss provides something that takes staff through the hard moments and keeps them invested in the job for the long haul. -
The hope of healthcare – learn to overdeliver
We’ve all been there, haven’t we? Some expectation of time was set and not met. We overpromise and under-deliver. This leads to frustration for the people we serve. In the pharmacy, my default wait time I’d tell patients to fill a prescription was 10 minutes. When I was able to produce the prescription in six minutes, the patient was happy. If I took 12 minutes, the patient was unhappy.