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Pharmacy U news

  • What’s the best compliment you can give someone in your pharmacy?

    In one of our pharmacies, we hired someone without pharmacy experience for the front shop. She worked part-time being a secondary student and was quick to learn. She was quiet, listened attentively and absorbed information like a sponge. She quickly grew in proficiency and responsibility.
    pharmacy staff
  • Spring cleaning for your pharmacy

    Since COVID-19 we've all become much more aware of cleanliness in the public places we visit and that includes pharmacies. Here's your perfect opportunity to do the kind of deep spring cleaning that makes regular cleaning look like a light dusting – and make it part of your regular pharmacy-maintenance routine.
    a close up of a toy
  • How does Metformin lower blood sugar and reduce insulin resistance?

    Metformin is indicated for type 2 diabetes in conjunction with lifestyle changes, and off-label, for polycystic ovarian syndrome (PCOS). Metformin is one of the most commonly prescribed medications in the world.
    Lindsay and metformin
  • Pharmacy leadership—old school versus new school

    Today, the best bosses are leaders. They take care of others before themselves and serve those who execute their vision, which was developed from collective opinion. Leaders give others a chance to ask why and explain the reasons for major decisions.
    Jason Chenard
  • Helping patients find their best weight

    Approximately 1 in 4 Canadians are affected by obesity. Obesity is an incredibly complex issue. This will come as no surprise to healthcare professionals who often see patients struggling not only to lose weight but also to maintain weight loss.
    Mike Boivin and Lindsay Dixon
  • Q&A with Pharmacy U presenter John Papastergiou: 'Entrepreneurial pharmacists can drive meaningful change in their practice.'

    One of the most significant challenges that pharmacist entrepreneurs encounter is obtaining buy-in from their team members, particularly within the dynamic and regulated landscape of the healthcare industry.
    John Papstergiou
  • A (good) four-letter word for pharmacy

    Of all the things the boss can provide to a staff there is one critical element that is easy to miss. Aside from the usual – money, time off, benefits, bonuses, training, tools and support – the boss provides something that takes staff through the hard moments and keeps them invested in the job for the long haul.
    Jason Chenard
  • The hope of healthcare – learn to overdeliver

    We’ve all been there, haven’t we? Some expectation of time was set and not met. We overpromise and under-deliver. This leads to frustration for the people we serve. In the pharmacy, my default wait time I’d tell patients to fill a prescription was 10 minutes. When I was able to produce the prescription in six minutes, the patient was happy. If I took 12 minutes, the patient was unhappy.
    a man wearing a suit and tie smiling and looking at the camera
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