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Jason Chenard

ARTICLES BY THIS AUTHOR

  • 7/29/2024

    Staying relevant: Pharmacy-Uber versus Pharmacy-Taxi

    Thinking about pharmacy as the balance of taxi and Uber allows the big shifts to organically happen over time. It allows us to maintain the past and build the future while handholding the customer through the changes that affect their pharmacy visit experience.
  • 7/22/2024

    The green light on predictable pharmacy and pharmacy success

    Your job is to create the systems and structures paired with people and resources that shift the balance of your prescription count as far to the predictable side as possible. Invest time and energy into knowing your patients and predicting what they need, when they need it and constantly scan for patient groups that can be standardized like synchronizing your monthly injectables and monthly blister co-pays.
  • 7/15/2024

    Pharmacists and FOMO

    The Fear of Missing Out (FOMO) is most recently linked to social media but I believe it can be applied to a wider spectrum in an effort to support pharmacy leaders in their everyday lives. FOMO is an anxiety that an exciting event is occurring without us, flushing our brains with a depressed mood.
  • 7/8/2024

    The 7 characteristics of great pharmacy leaders

    Over the past two years, I have journaled about the anecdotes and lessons from over a decade of managing small and larger pharmacy teams, across corporate and independent models, both from retail and long-term-care. Across the multitude of journal entries, 7 key characteristics (which I call dimensions) show up recurrently. Enunciating them with very specific adjectives and placing them in an acronym allowed me to understand what to strive for in showing up for my patients, team and business.
  • 7/1/2024

    The course pharmacy schools should teach

    Raphael, is a great clinician and an extremely hard worker, capable of grinding through the heavy lifting the profession requires. But the demands of pharmacy life with higher expectations, rude customers, diminishing support staff and head office policies forced down his throat have all taken their toll.
  • 6/17/2024

    Why triathletes might make good pharmacists

    I have written about how triathlon is a lifelong journey than offers more than fitness. It forces me to dig deep and push boundaries of resiliency while balancing rest, sleep, nutrition, stress management, stretching and yoga. Triathlon has given me the other part of my identity that hibernates during the workweek. Opening the box and finding triathlon proved an amplification of who I am.
  • 6/17/2024

    Are you taking care of your pharmacy’s house league?

    In a pharmacy, you have rep staff, like the experienced ones who largely run your programs and who are recognized by patients and prescribers. You also have house league staff in those who work fewer hours per week or month.
  • 6/10/2024

    Outdriving your pharmacist headlights

    Navigating in pharmacy takes a mindset of being comfortable not always knowing what is just around the corner. In a world where we are used to setting goals and planning long term, we are forced into a new normal that has our answers unveiling themselves with less notice.
  • 6/3/2024

    The unpopular but necessary decisions of pharmacy managers

    There are countless decisions in pharmacy that we need to make even though they may be less than ideal or feel less than comfortable. As the profession continues to adapt to the complexity of healthcare, pharmacy will continue to change and that will mean having to make unpopular yet necessary decisions.
  • 5/27/2024

    Learn this new pharmacy catchphrase: ‘Hold your water’

    A patient acted surprised when I refused to fill a virtual care order for high dose pregabalin after getting an electronic message that he already filled it somewhere else that day. Given that he received seven different pregabalin prescriptions in the past six months from seven different virtual care clinics located in various cities across Canada, my radar was on high alert.