The difficult yet necessary conversations pharmacy coaches must have
Hockey has been a big part of my life since the ages of VHS tapes and dial-up internet. While I no longer play competitively (or rewind my movies), I take pride in coaching my kids’ teams. It is here that I have come to realize a similar role hockey coaches and pharmacy managers play in enabling the difficult conversations.
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More Blog Posts in This Series
11/18/2024
Heavy shoulders: owner versus pharmacist duties
Over the past two decades as a pharmacy worker, I have held many jobs, from a 16-year-old cashier who cleaned the toilets to becoming a pharmacy owner, and I have experienced the growing responsibilities in our profession from all vantage points.
11/11/2024
5 tips to deal with pharmacy sick calls
I strongly believe that when we make the decision to hire someone, that person becomes part of the family and needs our support and resources until exiting. The first priority of a leader is to take care of staff, then staff can take care of customers and customers can take care of business.
11/5/2024
How your new pharmacy boss presses a special reset button
A new boss is an opportunity. People on are good behaviour and their minds are sharp. They are energized and observant. They try to make good impressions and become free to give opinions they would not have before. The new boss organically lights up the reset button, now available for the staff to press.
