Pharmacy U news

Some urgent moments of pharmacy involve getting prescriptions filled, managing wait times and dealing with due dates like order cut-off times, answering phones and patient line-ups. While this urgent work needs to be done, it does not offer much by way of making the pharmacy operate more efficiently or being ready for the future.

In the last month I have attended two pharmacy conferences. I was shocked by the number of people who approached me to mention they read everything I blog about here and on my LinkedIn page.

While many pharmacy owners are looking to scale back, automate, or even eliminate the need for employees, other pharmacy owners are still facing the hiring challenge, even as the pandemic emergency has lifted.

What if I am contributing to the development of other leaders around me and they can see things from a unique perspective – a perspective that I do not have? That's when magic happens.

People are any workplace’s most valuable asset. They are what make it all tick. To run a great pharmacy, we need great people. To find great people, we need to interview like a champion. Knowing that executing a great interview is a skill and hiring the right person is essential, it is worth time analyzing what interview questions pull out the most value in the least amount of time and what red flags we cannot afford to miss.

Since 2012, the Canadian Foundation for Pharmacy has collected information on scopes of practice for pharmacists, province by province, including the fees paid by governments and claims data. Click here to download our latest Services Chart, updated in January 2023.

Gone are the days where your next hire would walk in, shake your hand and a conversation led to finding your next all-star. The fact that this may have even worked in the past is mind-blowing. To find more résumés, we need to plant seeds, but not just when we need to actively grow something. We need to constantly be recruiting instead of waiting for a workforce gap to happen.

In the context of leadership growth, the next level is the act of contributing what you are learning to someone else. It is helping others around you become better leaders. It is building your bench of competent and confident leaders.