The hope of healthcare – learn to overdeliver
We’ve all been there, haven’t we? Some expectation of time was set and not met. We overpromise and under-deliver. This leads to frustration for the people we serve. In the pharmacy, my default wait time I’d tell patients to fill a prescription was 10 minutes. When I was able to produce the prescription in six minutes, the patient was happy. If I took 12 minutes, the patient was unhappy.
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More Blog Posts in This Series
10/1/2024
Compliance or adherence in the world of pharmacy
In the world of medications, we want patients to take their appropriately prescribed medications regularly to obtain the intended benefit. Is this done through compliance or adherence? The intent of the two terms is the same, but the spirit is entirely different. And it’s the spirit that counts in the end when leading patients to take their medications.
9/27/2024
Are you developing the pharmacy talent around you?
Make no mistake, as leaders, it is important to develop the people around us. This is not limited to support staff. It also includes helping to develop our peers and even the people we report to. When we develop people, we increase the overall capacity of the organization, and we instill an increased feeling of ownership with our team members.
9/17/2024
What my neighbour’s peach trees can teach us about pharmacy leadership
Earlier in my career, I served on a team that was to develop new revenue streams for our pharmacies. Anything that was not traditional dispensing was labelled “clinical” and given to our team to work through. In those days, we set out to participate in as many of these projects as possible.
