The hope of healthcare – learn to overdeliver
We’ve all been there, haven’t we? Some expectation of time was set and not met. We overpromise and under-deliver. This leads to frustration for the people we serve. In the pharmacy, my default wait time I’d tell patients to fill a prescription was 10 minutes. When I was able to produce the prescription in six minutes, the patient was happy. If I took 12 minutes, the patient was unhappy.
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More Blog Posts In This Series
12/23/2024
How can you help your pharmacy team handle challenging days?
We’ve all been to businesses where employees clearly don’t want to be there. When that happens, customers don’t want to be there either. Customers are perceptive. They can tell when they’re treated like an inconvenience. And you know what? They stop coming back. When customers don’t return, the business fails. It’s that simple.
Is it possible to avoid challenging days?
12/16/2024
How do you lead through change in your pharmacy?
Leading through change means inspiring, listening, and securing buy-in from your team. It’s about painting a vision that energizes and equips people to move forward, even when the road is rough.
12/9/2024
As pharmacists, are you open to options?
How many times have you heard someone say, “I’m just a pharmacist,” or “I’m just a technician”? When we define ourselves by limitations, we fail to see the options that could move us forward. It’s almost as if staying stuck feels safer than exploring the unknown.
