The hope of healthcare – learn to overdeliver
We’ve all been there, haven’t we? Some expectation of time was set and not met. We overpromise and under-deliver. This leads to frustration for the people we serve. In the pharmacy, my default wait time I’d tell patients to fill a prescription was 10 minutes. When I was able to produce the prescription in six minutes, the patient was happy. If I took 12 minutes, the patient was unhappy.
Register for free access or login.
Canadian Healthcare Network is an independent online community for Canadian healthcare professionals in medicine and pharmacy. It is the online home of the Medical Post and Pharmacy Practice + Business.
Membership is free and allows doctors, pharmacists, nurses and many others to get the latest breaking news, updates on clinical guidelines and read (and even write) commentary from your healthcare peers.
More Blog Posts in This Series
11/18/2024
Pharmacy is a team sport
I remember working on a medication adherence program with colleagues who, while supportive of the idea, raised concerns about the required effort. I left those meetings feeling frustrated. I wanted things to be better for our pharmacy teams and the patients we serve, but I couldn’t make that change alone.
11/11/2024
How do you create value in your pharmacy?
In my career I’ve been able to witness value creation firsthand. A powerful example of it came when we, in the pharmacy where I was working, were scaling our immunization program and discovered a significant gap in our training. Reports indicated that our CPR training—a vital skill for pharmacists—was highly inconsistent.
11/5/2024
Leading through change in pharmacy
One of the earliest lessons I learned in pharmacy school was that pharmacy is always changing. My experience over my own career has certainly proven this to be true. However, while we were told to expect change, what I wasn't prepared for was how to embrace it, let alone lead others through it.
