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Pharmacy U news

  • Reacting vs leading – how do pharmacists stay ahead as leaders to prevent returning to the ‘labcoat’?
    The difference between elites in any category is less than one per cent. The best of the best out-perform their colleagues across many measures of success, but in the end, what separates the greatest from the good pile lies in the fine details.
    male pharmacist Jason Chenard smiles at the camera

  • Get ready to hear confessions of a conference speaker – Part 1
    Last time we met, I encouraged you to consider conferences as a great place to find new ideas. Writing that post got me to reflect on the various conferences I have attended throughout my career. I thought I would share a story with you today.
    a man wearing a suit and tie smiling and looking at the camera

  • Good idea hunting for pharmacists, Part 2
    When I sit down to write this blog, it not uncommon for me to identify experiences I had at various conferences to use as inspiration for my writing. I realize now that we really shouldn’t be surprised about that. After all, a conference is not a natural place where we find ourselves, so when we get there, we absorb and process things differently.
    a man wearing a suit and tie smiling and looking at the camera

  • Hiring strategically to embrace pharmacy change
    Change has been a fact of life since the first pharmacy opened its doors many centuries ago. And it’s a challenge pharmacists and pharmacist-owners will face for years to come.

  • Is your pharmacy a top performer? It's time to see how you measure up
    As Peter Drucker famously said, "If you can't measure it, you can't manage it." When it comes to measuring performance, pharmacist-owners often operate in a business vacuum. They might talk to a neighbouring business, a fellow pharmacist in the next community, or an entrepreneur friend (but probably not a pharmacist-owner).
    Mike and Max

  • Pharmacists, don’t outdrive your headlights
    Not outdriving your headlights means understanding what you can control and having the discipline to mentally stay there. Leaders capable of doing this make decisions within their comfort zone, without worrying about what is beyond sight.
    Jason Chenard

  • 6 top tips to really see your pharmacy like a patient
    Have you looked at your pharmacy the way a patient does? This is a key question Wayne Caverly of Caverly Consulting asks his clients. One pharmacy he worked with – an old-style drugstore within an even older grocery store – had not seen any serious updates since the 1970s.
    Wayne Caverly

  • How do you let the community know about your counselling services?
    Spreading word in the community about patient counselling is no easy chore – especially when many of your customers would rather head for the parking lot with their medication than listen to advice from a member of your dispensary team.
    Robert Heaton
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