- 12/7/2022
Many years ago, I was building out a network of pharmacists to serve as “MTM specialists.” These pharmacists were being used to address a specific group of patients whose problems were going to be very challenging.
- 11/30/2022
I struggled for a long time with the idea of “winning.” A big part of the struggle came from my definition of winning. I confused dominating with winning.
- 11/16/2022
Do you have a Leadership Lens? Do you look at things with a leader’s perspective? Do you look at situations and assess the ways you can help someone get from where they are to another place? If you do not, do not be discouraged. You are not alone.
- 11/9/2022
In 2005, I received a phone call with an idea. The idea was to get pharmacists trained to provide immunization services. At the time this was an outrageous idea to me. But I did not reject it. About a dozen pharmacists trained with me that first year. Fast forward six years and I found myself serving on a team that had trained over 12,000 pharmacists!
- 11/2/2022
In the real world, building a bridge takes engineers and raw materials and time. In the leadership world, it takes the ability to communicate effectively, to establish and build a relationship, and time.
- 10/26/2022
The relationship principle that I have learned to employ is called the Exchange Principle. The Exchange Principle says before you put someone in his place, you should put yourself in his place.
- 10/19/2022
I ran into an old friend who is currently a district supervisor for several pharmacies. After a bit of small talk, I asked how things were going and how her team was holding up. She went on to describe a bleak situation.
- 10/12/2022
Often, when we start to think about how things can improve, we quickly jump to external sources and resources and become discouraged because we may not have much, if any, control over those resources.
- 10/6/2022
Think about this: when we each of us entered pharmacy school or began working in a pharmacy, we knew very little. Then through a steady diet of intentionally learning the various aspects of pharmacy practice, we grew and became more confident and competent in the care we provide.
- 9/28/2022
A couple weeks ago, I was scrolling through LinkedIn and one of my colleagues had shared a post about carrots and eggs. The point of the post was that if you put a carrot and an egg into boiling water, over time the boiling water makes the carrot soft while the egg becomes hard.
- 9/21/2022
Something that captured my professional imagination many years ago was the idea of measuring quality in the pharmacy industry. How do we know if medications are being used appropriately?
- 9/14/2022
If you have ever seen a late-night infomercial on television, you may have encountered a product that was so amazing and so easy to use that all you had to do was “set it and forget it.” While that phrase may sell product in late night infomercials, it most definitely does not apply to the pharmacies.
