Diffusing Difficult Patients

Perceived discrimination can stem from a readiness to interpret uncomfortable experiences as biased, even if no actual prejudice exists, argues Dr. Jabir Jassam.

Keeping good staff happy and engaged is the best thing you can do to ensure a successful pharmacy operation. Here are some ways to achieve that.

Feedback between learners and preceptors is not easy for either side.

It's best to avoid putting patients on the back foot. And what might seem like an innocent question can be an act of 'othering.'

The victim suffered serious injuries but is expected to survive following the incident.

Much of the decision-making matrix people unconsciously use in their lives is based on the sum of their life experiences and conditioning. And when we are scared or stressed, it’s either love or fear that motivates us to survive.

We asked physicians and pharmacists this question in September—how do the results compare?

When present, they are not noticed, and when absent, they are not missed, says Dr. Jabir Jassam, reflecting on feelings of blurred identity.