Diffusing Difficult Patients

Pharmacy U presenter Zubin Austin: "Rage is all the rage: Dealing with conflict and hostility in practice"
Join us on Saturday, April 1st at 730 a.m. to learn more about yourself, conflict management, and what you can do to better manage difficult situations, conversations, and people.
Poll: Has a patient of yours gone to a walk-in clinic to get a medication or referral you declined to give?
Take our weekly doctor poll. See what your colleagues say.

Rising complaints on healthcare quality: Ontario patient ombudsman

There were more than 3,300 complaints in the 2021-22 year, with most concentrated in the Toronto area and northern Ontario.
Do angry patients think the college is an outlet? Let me suggest something

Dr. Jabir Jassam argues frivolous and vexatious complaints could be deterred by charging patients a processing fee of $200 to $300 per complaint.
Problem solved: How do you handle negative comments on RateMDs?

A couple of physicians replied to our question saying that you can pay to have RateMDs comments removed. However, this has not been the case since 2019. The RateMDs website outlines how physicians can flag comments they deem libellous or untrue for RateMDs to review.
Doctors divided

Physicians can disagree, but in the care of this patient it seemed like my colleague was guilty of work avoidance.
Changing patient behaviour

How to change rude patients’ ways and get them to comply with treatment plans.
Poll: Would you ever cull your practice?

Take our weekly doctor poll. See what your colleagues say.
Are we obligated to fill out disability forms?

An experience with a patient prompts Dr. Jabir Jassam to question the role of doctors in filling out disability forms, eligibility requirements, and the option of omitting a medical condition at the request of a patient.
‘Vulnerable and manipulated’: Five-year suspension for doctor who had three-year affair with patient

Dr. Jean-René Pierre, who retired from practice in December 2021, was also the family physician for the patient’s mother and former spouse, according to the Collège des médecins du Québec.

Pharmacy U presenter Zubin Austin: "Rage is all the rage: Dealing with conflict and hostility in practice"

Poll: Has a patient of yours gone to a walk-in clinic to get a medication or referral you declined to give?

Rising complaints on healthcare quality: Ontario patient ombudsman

Do angry patients think the college is an outlet? Let me suggest something

Problem solved: How do you handle negative comments on RateMDs?

Doctors divided

Changing patient behaviour

Poll: Would you ever cull your practice?

Are we obligated to fill out disability forms?

‘Vulnerable and manipulated’: Five-year suspension for doctor who had three-year affair with patient