Diffusing Difficult Patients

New workplace safety resources released to help medical office staff de-escalate tense interactions
The toolkit includes free printable guides, and reference sheets on topics such as conducting a violence risk assessment and developing a clinic safety plan. There are also resources on implementing a patient code of conduct and how to write up an incident report.
When patients insult your pregnancy
What do you say when a patient suggests you're abandoning them because you'll be taking time off after giving birth? I've got some ideas, some sassy, some serious.

Toronto doctor cleared of sexual misconduct but made ‘minor lapse’ in obtaining consent, tribunal finds

The tribunal also chided the college after it brought forth a last-minute boundary violation allegation, calling it ‘manifestly unfair’ to the respondent.
When faster isn’t better

Exposing the dark side of the efficiency myth in medicine.
What patients should never say

How to lose a doc in 10 days: More unsolicited advice from Dr. Eric Cadesky.
How does misinformation impact the work of clinicians? A doctor, a pharmacist, an NP and a pollster weigh in

A new survey has found that healthcare providers are spending the equivalent of nearly an entire day per week managing the impact of health misinformation.
How one hospital in northern Ontario slashed its average violent incidents per month

Following the start of the COVID-19 pandemic, violent incidents at hospitals across Canada have risen to shocking levels. But one northern Ontario hospital has managed to bring the incidents down to less than half of its monthly target.
Pleasant but problematic patients

The really difficult patients are often those whose inappropriate actions are conveyed with a smile or a wink.
POLL: How much does a patient’s behaviour influence your approach to their treatment?

See what your colleagues say. Take our weekly doctor poll.
Tech Refresher: How to deal with patients behaving badly

More than 50% of pharmacy professionals polled in a 2024 survey indicated they had experienced harassment over the past year.

New workplace safety resources released to help medical office staff de-escalate tense interactions

When patients insult your pregnancy

Toronto doctor cleared of sexual misconduct but made ‘minor lapse’ in obtaining consent, tribunal finds

When faster isn’t better

What patients should never say

How does misinformation impact the work of clinicians? A doctor, a pharmacist, an NP and a pollster weigh in

How one hospital in northern Ontario slashed its average violent incidents per month

Pleasant but problematic patients

POLL: How much does a patient’s behaviour influence your approach to their treatment?

Tech Refresher: How to deal with patients behaving badly