What pharmacy care really looks like A new life inspires a desire for a new outlookWith a propensity for worrying and morbid thoughts, Dr. Shane Neilson finds an emotional revolution in his baby boy Show CAMH patients you care The Santa Claus conspiracy The euphemisms we use about death can mislead patients almost as much as telling kids that a fat guy in a red suit visits a billion homes in one night delivering wrapped, commercially available toys Gifts for the doctor who has everything – including fatigue and stress! It’s the most wonderful time of the year Unless you’re the physician on call over the holidays. But Dr. Rhonda Church may have a solution for that—thanks to bureaucracy! An exchange of compassion and understanding Fostering an honest relationship with patients not only results in better care for them but also helps them appreciate a doctor’s life Practice Issues: What could I say to patients who switch pharmacies? Practice Issues: Patient/pharmacist exchange - Handling challenging customers What could we say in such a situation without harming our reputation for service? First Previous 269 270 271
