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Pharmacy leadership is all about building and maintaining trust
A bane of my existence in an earlier part of my pharmacy career came around prescription transfer coupons. The company I worked for at the time would put coupons in the weekly circular to invite and entice new patients to transfer some (or all) of their prescriptions to our pharmacy. These promotions would have good results to bring new patients to our pharmacy, but we would struggle to keep them. Why do you suppose that was? -
The difficult yet necessary conversations pharmacy coaches must have
Hockey has been a big part of my life since the ages of VHS tapes and dial-up internet. While I no longer play competitively (or rewind my movies), I take pride in coaching my kids’ teams. It is here that I have come to realize a similar role hockey coaches and pharmacy managers play in enabling the difficult conversations.