Pharmacy leadership is all about building and maintaining trust
A bane of my existence in an earlier part of my pharmacy career came around prescription transfer coupons. The company I worked for at the time would put coupons in the weekly circular to invite and entice new patients to transfer some (or all) of their prescriptions to our pharmacy. These promotions would have good results to bring new patients to our pharmacy, but we would struggle to keep them. Why do you suppose that was?
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More Blog Posts in This Series
11/18/2024
Pharmacy is a team sport
I remember working on a medication adherence program with colleagues who, while supportive of the idea, raised concerns about the required effort. I left those meetings feeling frustrated. I wanted things to be better for our pharmacy teams and the patients we serve, but I couldn’t make that change alone.
11/11/2024
How do you create value in your pharmacy?
In my career I’ve been able to witness value creation firsthand. A powerful example of it came when we, in the pharmacy where I was working, were scaling our immunization program and discovered a significant gap in our training. Reports indicated that our CPR training—a vital skill for pharmacists—was highly inconsistent.
11/5/2024
Leading through change in pharmacy
One of the earliest lessons I learned in pharmacy school was that pharmacy is always changing. My experience over my own career has certainly proven this to be true. However, while we were told to expect change, what I wasn't prepared for was how to embrace it, let alone lead others through it.
