Layered Pharmacy Leadership
Blogs
- 9/21/2022
Succession planning: Delayed gratification sucks (but it’s so worth it in your pharmacy planning)
As a pharmacy leader your goal should be to have the team deliver greater results after you are gone, demonstrating the power of your leadership in building teams, systems and culture. - 9/14/2022
How does a pharmacy rebound from criticism?
When pharmacy staff get angry words from patients, what the pharmacy manager says next means something. Something potentially very important to how the interaction carries on. - 9/7/2022
Your pharmacy staff: generalists or specialists?
Like doctors, in pharmacy we have specialists and generalists. I am referring to each of your registered and unregistered staff. The specialists are bone-deep great at a few skills that they have honed over years of experience. - 8/31/2022
Spinning bad pharmacy problems to your advantage
A good staff member gave us her resignation the other day. This is certainly not the first time a staffing change presents a problem in pharmacy, yet every time you lose a good person it has you feeling like you have a new problem to solve. - 8/24/2022
Give and take in pharmacy – On finding mental balance
So many times, life defaults us to approach mental 'balance' from the negative instead of the positive. In order to take, we must also give. - 8/24/2022
Give and take in pharmacy – On finding mental balance
So many times, life defaults us to approach mental 'balance' from the negative instead of the positive. In order to take, we must also give. - 8/17/2022
Size matters in pharmacy: more people, more problems (Part 2 of 2)
A succession plan is more than fluff. It puts what is repetitively swirling in your head onto paper. Either write it down to get it out of your head or accept that it will haunt you tonight. - 8/10/2022
Size matters in pharmacy: more people, more problems (Part 1 of 2)
Recently a mentor of mine said: “You don’t want to grow too much, Jason; more people, more problems.” While I understand what they mean, I prefer to think about staff size as what fits tightly into your depth chart, a visual of your current staff and future pipeline. - 8/3/2022
Don't be afraid to find your competition
Surrounding yourself with the right people will keep the competitive juices flowing and allow you to accomplish things you otherwise would not have. But that will only be part of the battle. We must compete against our own mindset when it is holding us back. - 7/27/2022
3 top tips to plug your pharmacy holes
Without municipal water you would have to carry an empty bucket to a well two miles away, take a scoop to fill your bucket and walk it back to your house. Quickly, you would be searching for ways to make the trip more efficient so you could spend less time transporting water and more time on other essential tasks. But what if your bucket had a ton of holes? Our pharmacy dispensaries have many holes, many we don’t realize. - 7/20/2022
Feedback loops in pharmacy workflow
There are feedback loops with positive and negative impacts happening all day long, whether you notice them or not. What if you could harness positive loops and blunt the negative ones? - 7/13/2022
Great staff don’t grow on trees and what to do about it
While we all dream of this fairly-tale orchard-type succession plan, the current environment and low inventory of perfect people simply do not allow it. You know people-development should be your highest priority, you just don’t know where to start. The answer: build step ladders.