Pharmacy

I think we need continued advocacy in building capacity within global health: I envision that groups which are on the front line of global health efforts both in conflict and non-conflict zones will have more and more engagement with pharmacy professionals. Similarly, I can now see that pharmacy professionals involved in climate change are also partnering with other health-based and non-health-based disciplines and I expect this trend to continue.

One critical leadership lesson I’ve learned is this: if you want others to confidently follow, you must show them how your vision connects to their success. By addressing concerns, painting a vivid picture of the benefits, and actively listening, I helped my team see the value—and ultimately, say yes. As a result, the profession of pharmacy is better off, and importantly, so is patient care.

We are unique. Pharmacists are their own kind, and we lack a band of unity where we can vent, share ideas and correct each other when going off-path. The result is a feeling of being somewhat isolated. Since we cannot exactly place our identities within the groups of people around us, we can feel different and often lack a suitable like-minded partner to support us as we navigate and process the day.

While we may not always be on our game as pharmacy leaders, we need to understand that we are mentors whether we like it or not. Our actions, words and behaviours automatically serve as examples of what we expect from others.

To successfully acquire a pharmacy, you need to collect adequate information from reputable sources, understand the regulatory environment and sources of revenue, utilize trusted professionals, and be wary of irrational enthusiasm.

As pharmacy leaders and professionals, adding value should be at the heart of every interaction in our lives, both working and non-working. It’s what makes you meaningful—far beyond your title or physical (or virtual) business card.

One of the most significant challenges in my advocacy work has been navigating the complex landscape of policy change amidst varying stakeholder interests. Achieving consensus among government bodies, international organizations, and local communities requires persistent effort and strategic communication.

I’m not sure when, or where, or from whom I stole the phrase “eagles who fly in formation.” But, as a teenager, I certainly learned the foundation of successful leadership as a Little League coach and then running restaurants and leading independent retail pharmacies.