Healthcare

In my career I’ve been able to witness value creation firsthand. A powerful example of it came when we, in the pharmacy where I was working, were scaling our immunization program and discovered a significant gap in our training. Reports indicated that our CPR training—a vital skill for pharmacists—was highly inconsistent.

I strongly believe that when we make the decision to hire someone, that person becomes part of the family and needs our support and resources until exiting. The first priority of a leader is to take care of staff, then staff can take care of customers and customers can take care of business.