Pharmacy Business

The Ontario College of Pharmacists wants a meeting with the College of Physicians and Surgeons of Ontario to discuss doctors it says are refusing to process MedsCheck paperwork and making social media posts that ‘denigrate pharmacists’ expanded scope of practice.’

In my experience with advocacy, I have found that often policy makers have a limited understanding of how the intended and unintended consequences will impact patient care. Concepts, rules, policies, and procedures developed in a theoretical sense, without practical input, can be ineffective at best and more often detrimental.

Any business that successfully creates and keeps a customer in a cost-effective way will make a profit. If for any reason, a business fails to attract new and sustain a certain number of customers, it will experience losses. And too many losses will eventually lead to business failure. It should go without saying that an important part of your pharmacy’s business strategy is to make money, but making money shouldn't be the sole purpose of your business.

President urges pharmacy technicians to be ‘loud and proud’ in promoting profession.

The framework will set the foundation for its upcoming licensee and proprietor education programs.

I was working at the pharmacy in Conneaut Lake, Pennsylvania many years ago. We had a brand-new (remodelled) store, and we now had a drive-thru. As we adjusted to life with a drive-thru, I had one technician who struggled to use the comms system at the drive-thru and felt it was more appropriate (and convenient) to try to communicate with our patients and customers THROUGH the glass window. She would literally yell through the glass.

The way you leave a pharmacy will speak volumes to your character. Although many good things that you do will go unnoticed and other things will potentially become inflamed, you will sleep well at night knowing you left the place in the best spot possible. At the very least, you can set up a long-term schedule, ensure staff cross-training and provide a list of lead candidates. You will leave the pharmacy better than when you entered years ago.

Many of the conditions we see and treat daily have roots in lifestyle decisions and behaviours. With good preventative advice and support, perhaps we can help reduce their incidence.