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Faster, better, less agonizing: How one college is building a more efficient, less punitive complaints process
Led by complaints director Dr. Dawn Hartfield—whose medical career includes leadership roles in safety and quality improvement—the process overhaul at the College of Physicians and Surgeons of Alberta has significantly cut wait times between complaint and hearing. -
Get ready for Season 3 of the Leadership Series
The goal is to promote entrepreneurship in the profession by showcasing different examples of "pharmapreneurs" from across all sectors of the industry (whether it is store ownership, franchise ownership, programs innovation, consulting services, resources development, product manufacturing, product distribution, new tech solutions, marketing, recruitment, compounding, and more).