Lead author and Ottawa Hospital family physician Dr. Daniel Myran said the data, collected between March 2020 and May 2021, also show a 6% increase in hospitalizations.
Led by complaints director Dr. Dawn Hartfield—whose medical career includes leadership roles in safety and quality improvement—the process overhaul at the College of Physicians and Surgeons of Alberta has significantly cut wait times between complaint and hearing.
When we're not managing the needs of our patients without extended suffering, it's no surprise that civility goes out the door, says Dr. Alykhan Abdulla