Medication Management

In the 30 years I’ve worked as a pharmacy owner and as a process analyst/ designer advising independent and corporate pharmacies around the world, the pharmacist-at-intake workflow is the most transformative single advancement I have witnessed.

Companies need to stop setting service goals and instead strive to solve their operator pain points. In fixing operator problems that unlock services, they will also unlock other aspects of what makes a pharmacy strong, like driving prescription and over-the-counter growth.