Led by complaints director Dr. Dawn Hartfield—whose medical career includes leadership roles in safety and quality improvement—the process overhaul at the College of Physicians and Surgeons of Alberta has significantly cut wait times between complaint and hearing.
When we're not managing the needs of our patients without extended suffering, it's no surprise that civility goes out the door, says Dr. Alykhan Abdulla
Health Minister Michelle Thompson says the new program will be piloted in 12 pharmacies across the province, with more locations expected in the spring.
