How do you avoid hurt feelings in your pharmacy?
As part of the duties of being a pharmacist, our job involves helping people when they are not at their best. Empathetically recognizing that they carry burdens with their visits to see us is the first step to being the helper (as bystander) instead of a combatant fighting against them. They do not necessarily mean to fight us, but we are just sometimes in their way. It is our job to recognize that and manage it.