Diffusing Difficult Patients

Jamie Kellar, associate dean (academic) at the University of Toronto’s Leslie Dan Faculty of Pharmacy, is slated to tackle the subject at the Ontario Pharmacists Association RxTalks conference, scheduled for Jan, 19 to 20, 2024.

Writer reflects on writing style and future plans.

Pharmacy is like a snow storm. During a heavy storm, we cannot keep up with the falling snow even with constant shovelling. We end up going about our lives, then dealing with the damage when the storm is over. The act of shovelling is put on hold until after the storm is over.

Do you have specific strategies in place to handle poor patient behaviour?

The New York Times has a new puzzle that I, like many, am obsessed with—and it's exactly like being an MD.

The highest number of complaints, about half in total, involved hospitals.

Staff doctors often hesitate to document concerns about residents but is submitting semi-anonymous comments via QR codes a reasonable tool to use?